Black Forest Shop, The Original


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General Terms

 

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1. What do your prices include?
2. Can I get the clock by UPS and what is the fee?
3. When will the clock arrive?
4. How can I pay?
5. How long is your warranty time?
6. What are your return policies?
7. What to do, if the clock is damaged by the transportation?
8. Do you have any repair stations in the USA?
9. What could be said about the history of the cuckoo clocks?
10. How the cuckoo clocks are made?
11. What is done with my private data when ordering with you?
12. What is the difference between a cuckoo clock with an "1-day-movement" and a cuckoo clock with an "8-day-movement"?
13. What type of wood is used for the carvings?
14. Do you ship worldwide?
15. Can you please tell me what the typical custom duty tax would be ?

1. What do your prices include?
Our prices include the costs of the clock, packaging and shipping with normal post. However, custom import duties and taxes are not included (see here), if such are applicable.
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2. Can I get the clock by UPS and what is the fee?
Yes, you can get it by UPS (only for USA) , but you have to select UPS-shipping on the order form. The additional shipping costs for UPS-shipping will be calculated for each clock and will be shown in the order form!
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3. When will the clock arrive?
If you decide to get the clock by UPS, it will arrive in about 2-3 working days (for the USA!). If you take normal shipping, it will arrive in about 3-4 weeks (for the USA!). These delivery-times are only estimations, we cannot guarantee them, because we have to rely on third parties, like post, customs and so on.
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4. How can I pay?
The best way to pay is with Visa Card. But you can also pay with personal check, cashier´s check or money order, but checks must clear banking institution prior to shipment. Since 01. July 2002 Mastercard don't accept orders via internet, therefor we also cann't accept Mastercard
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5. How long is your warranty time?
Warranty time for our cuckoo clocks: 24 month or 60 month (for our premium clocks) after shipping.
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6. What are your return policies?
If you dislike your new cuckoo clock, you have to send it back to our manufacturer and if the clock arrives with no damage, you will receive the money, you have paid, besides our shipping costs.(see General Terms)
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7. What to do, if the clock is damaged by the transportation?
If the clock arrives to you damaged, you have to ask your postman for a damage confirmation. Only if we get this confirmation and the clock from you, you will receive a new clock from us.
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8. Do you have any repair stations in the USA?
Yes, here are the addresses:

River City Cuckoo Clocks,
L.L.C,3640 Scarlett Oaks Blvd.,St. 
Louis,MO,63122 Jeff Marden, Phone. 636 923 2102, fax 636 923 2107

Westbury/N.Y. - 11590
Clock Repair Center, 23 Albemarli Road, Phone: 516-9978646  or 516-5477970

New Orleans/LA. - 70125
Expert Clock Service, 3817 Napoleon Avenue, Phone: 1-504-822-0330

Lakewood/Ca. - 90712
Snow´s Clock Shoppe, 4431 Candlewood Street, Phone: 213-634-7247

W. Lafayette/Ind. - 47906
Vanderaa Import Co., 2740 N. River Road

Salt Lake City / Utah - 84124
Mt. Olympus Clock Shop, 2265 East 3900 South, Phone: 801-277-6688
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9. What could be said about the history of the cuckoo clocks?
The Black Forest region is the home of the cuckoo clocks. It was in the year 1730, that the clockmaker Franz Ketterer created the first one in Schoenwald in the Black Forest. He succeeded in imitating the natural coo coo call with two different bellows. Today this typical Black Forest clock ticks in almost every living-room throughout the world and has brought fame to its home country. During the long winter months, when the farms were snowed-in, handcrafted clocks of different styles with rich carvings were created by love of detail combined with inventing imagination and fine-art skill. Gradually this production became the home industry of the Black Forest people. In the summer months the clockmakers travelled on foot with their clocks carried on the back during long journeys throughout Europe. They became the pioneers of the German clock industry and made it world-wide known. Till today the carvings and clock cases are handmade by skilled workers according to the tradition of many centuries.
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10. How the cuckoo clocks are made?
All of our cuckoo clocks are handmade according to the over 200-years old tradition. We manufacture original Black Forest cuckoo clocks from high quality since 1948.  We make each of our clocks by hand and only use exact mechanical movements and high quality carvings. By this handcraft of high standard we offer our customers reliable time-pieces. This quality product "Coo Coo Clock made in Germany" guarantees buyers highest demands of quality. Should any repairs be necessary, we offer an excellent and unexpensive repair-service. As we deliver world-wide we have repair service stations overseas (see here). Each cuckoo clock is tested and regulated before leaving our factory from the calm valley of the Black Forest. To every clock is added a complete instruction sheet to which you will especially pay attention.
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11. What is done with my private data when ordering with you?
We respect your privacy, because we will have a long-term relationship with our customers. Therefor we will not release personal data to any third party, unless it is necessary for payment or shipping.
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12. What is the difference between a cuckoo clock with a 1-day-movement and a cuckoo clock with a 8-day-movement?
Our cuckoo clocks are driven by mechanical devices which are running by weights, located under the clock. To keep our clocks working you have to pull up the weights from time to time. A cuckoo clock with an "1-day-movement" needs this once a day and a cuckoo clock with an "8-day-movement" needs this once a week.
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13. What type of wood is used for the carvings?
All carvings of our cuckoo clocks are made of lime-tree
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14. Do you ship worldwide?
Yes, we ship anywhere without additional shipping costs. But the shipping duration for some countries could be longer as normal.
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15. Can you please tell me what the typical custom duty tax would be ?
Depending on where you live, it is possibly that you may have to pay customs duty for your clock. Our US-customers sometimes have to pay no customs duty, sometimes about 4-6 %. In other countries (like India or Indonesia) it could be much more. Therefor please contact your local customs office before ordering a clock
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